Frequently Asked Questions

We currently ship within the United States. See our Shipping Policy for details.

Every PASCH pair is made to order. Production generally takes 7–10 business days, followed by an estimated 5–7 business days in transit within the United States. We email tracking details when your order ships. Estimates are not guaranteed delivery dates.

We currently offer free shipping on orders placed through our website.

Email info@paschshoes.com within 2 hours of purchase to request cancellation. Once processing or production begins, cancellation may no longer be possible. We will check your order status and confirm. Separate rights apply if we cannot ship within the promised timeframe.

You may request an eligible standard return within 30 days of delivery. Shoes must be unworn, in original condition, and returned with original packaging and accessories. Choose store credit for the amount paid for the returned merchandise, without a restocking deduction, or an original-payment refund with a 30% craftsmanship and restocking deduction. Customers pay return shipping for voluntary returns. Incorrect or defective items are handled separately. Read the full policy before sending anything back.

Contact info@paschshoes.com within 30 days of delivery. You can request a standard return for store credit, subject to eligibility, or use Keep & Reorder: keep your pair and purchase the same style and color in a different size for 30% of the original price basis. One final size reorder is available at 50% if requested within 30 days of receiving the second pair. U.S. shipping and applicable taxes are included in both discounted reorders.

Once your order ships, we will email tracking information. If you need help, contact us with your order number.

Available payment methods are shown at checkout and may include major cards, PayPal, Apple Pay, and Google Pay.

Email us anytime at info@paschshoes.com.

It is the normal selling price when your original order was placed, before promotional-code discounts, excluding original shipping and taxes. We do not use the crossed-out compare-at price. Later price changes do not affect it.

After you pay for a discounted size reorder, the original pair is no longer eligible for a voluntary refund or store credit. Discounted reorders cannot be returned or refunded for sizing issues. Incorrect or defective items, warranty claims and applicable statutory rights remain covered separately.