FREE U.S. SHIPPING | SIZE SUPPORT
Effective date: October 15, 2026
Every PASCH pair is made to order. This policy explains your options if you need a different size, wish to return an eligible pair, or receive an incorrect or defective item. Contact info@paschshoes.com before returning shoes or placing a discounted size reorder.
Please email us within 2 hours of placing your order to request cancellation. After processing or production begins, cancellation may no longer be possible. We will check your order status and confirm the outcome.
Production generally takes 7–10 business days before your pair is handed to the carrier. Estimated transit within the United States is a further 5–7 business days. Production and transit estimates are separate and are not guaranteed delivery dates.
If we cannot ship within the promised timeframe, we will notify you of the revised shipping date and provide the applicable option to accept the delay or cancel for a refund. This is separate from a change-of-mind return after delivery.
You may request a standard return within 30 days of delivery. Shoes must be unworn and in their original condition, with the original packaging and accessories. Please try shoes on indoors on a clean surface to avoid marking the soles.
Made-to-order production does not, by itself, exclude a PASCH pair from the standard return options below. Any separate conditions for an individually personalized product must be clearly disclosed before purchase.
Do not send shoes back without return instructions. Our team will provide the authorized return address and dispatch instructions. A business contact address is not necessarily a return warehouse.
| Option | How it works |
|---|---|
| Store credit | Receive credit equal to the amount actually paid for the returned merchandise, after discounts. No craftsmanship or restocking fee is deducted. Credit does not expire. |
| Original payment method | A 30% craftsmanship and restocking fee is deducted from the amount actually paid for the returned merchandise, after discounts. The remaining merchandise amount is refunded to the original payment method. |
For example, if you paid $500 for the returned merchandise after discounts, the merchandise credit is $500, or the merchandise refund to your original payment method is $350 after the $150 fee.
Customers pay return shipping for size, preference, and change-of-mind returns. A waived restocking fee does not mean that return shipping is free. Any separately charged original shipping is generally not refundable for these voluntary returns, subject to applicable law. Taxes are adjusted or refunded as required by applicable law. Defective or incorrect items are handled separately under Section 8.
If you prefer to return an eligible pair, contact us within 30 days of delivery. After the pair is received and approved, we can issue store credit without the 30% deduction so you can place a new order. You are responsible for the return shipping cost.
The new order is subject to size availability and the applicable production and delivery schedule. Contact us before returning the original pair if you need us to confirm that the required size can be made.
If your shoes do not fit, you may keep the pair you received and purchase the same style and color in a different size at a reduced price. This optional program is available for all PASCH products, including Shell Cordovan and Goodyear-welted styles.
You do not return the shoes under this program. You may keep, gift, or resell them. This is a paid reorder, not a free exchange. You must keep the same style and color and choose a different size.
The price basis is the normal selling price of the original pair when the original order was placed, before promotional-code discounts. It is not the crossed-out compare-at price. Original shipping and tax charges are excluded from this basis. Later price changes do not change the basis.
For a pair with a $1,399 price basis, the first size reorder costs $419.70 and the final size reorder costs $699.50. These amounts include U.S. shipping and applicable taxes.
Both discounted size reorders include shipping within the United States and applicable taxes. No additional shipping or tax payment is required for an eligible size reorder. This inclusion applies to the Keep & Reorder program; it does not change the tax treatment of ordinary purchases.
The program follows PASCH's supported shipping destinations, currently the United States. Size reorders generally require 7–10 business days for production, followed by an estimated 5–7 business days in transit. They are not expedited exchanges. We will confirm the applicable estimate before you pay.
Email info@paschshoes.com with your original order number, product code, color, size received, and size requested. For a final reorder, also include the first reorder number. We will check size availability and arrange an order-specific payment link or discount. Contact us before placing the reorder so we can apply the correct price.
When you pay for a discounted size reorder, the original pair is no longer eligible for a voluntary return for a refund or store credit. Discounted size reorders cannot be returned or refunded for sizing issues. You cannot combine this program with a refund or store credit for the original pair. These restrictions do not exclude remedies for incorrect or defective items or rights under applicable law.
If the required size cannot be supplied, contact us before paying. Any available standard return option remains subject to its original deadline and eligibility conditions. An unavailable size does not restore a voluntary refund entitlement that was already excluded after a paid size reorder.
If you receive an incorrect, damaged or defective pair, email us with your order number and clear photos or video. For damage apparent on delivery, please contact us within 48 hours where possible so we can document the issue. This reporting request does not remove applicable statutory or warranty rights.
Once an error or defect is confirmed, PASCH will arrange the appropriate remedy and cover necessary return shipping for that remedy. Depending on the issue and applicable rights, the remedy may include a replacement, repair, or refund. We do not charge the 30% standard-return fee or require a paid size reorder to resolve an incorrect or defective item.
Natural leather and washed finishes can show variations in grain, texture and tone. Normal wear and creasing are considered separately from defects in materials or workmanship. A description of natural variation does not exclude review of substantial damage or an item materially different from its description.
Our one-year warranty against defects in materials and workmanship applies according to its terms. The 30-day standard return window does not replace that warranty. Keep & Reorder does not remove applicable warranty coverage for a defective pair.
This policy supplements your rights under applicable law. Where a mandatory legal right differs from a voluntary-return condition in this policy, the mandatory right applies.
Contact: info@paschshoes.com